After my last post about my car, I decided to write a formal letter of complaint to the General Manager and Volvo. Right as I was completing the letter, the General Manager gave me a call. He received our survey and apologized for our last service visit. In addition, he also extended the VIP service to our other car. In about an hour, someone picked up my car, dropped off the loaner and spent two days fixing the problem. Turned out to be both the ECT sensor and battery. I picked it up last night, cleaned, washed and shiny like new. When I started her up - she was her old self. I was pretty impressed with the follow up by the General Manager and they picked up the repair costs too!
I guess it does pay to be a loyal customer and have my car regularly serviced. I plan on driving sherman for another 90k!!
Saturday, December 19, 2009
Sherman like new!
Posted by Anne at 3:30 PM
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1 comments:
"Sherman", huh? Nice. I like it when people name their cars. My mom named her '88 Ford truck Gee gee (or GG) because her grandfathers initials were on the door on the drivers side. She of course left them there for sentimental reasons, thus the nick-name Gee gee. Whenever I say the name it's always in a French accent, ha ha. Don't know why, I guess for some reason it's just funnier that way. Alright I'll stop boring you now.
Happy blogging, M.E.
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